Data Protection

ELECTRO SOUTH WEST LIMITED

DATA PROTECTION AND PRIVACY POLICIES

We at Electro South West Ltd (“Electro”) are fully aware of the importance of privacy and security of your personal data and we are committed to ensuring that any personal data or information we collect from you is lawfully managed under the terms of the General Data Protection Regulation (EU) 2016/79 (GDPR).

Our privacy policy explains,

a)      What personal information we collect

b)      Who collects this information

c)       How this information is collected

d)      Why we collect it

e)      Who we share this information with

f)       How long the information is retained

g)      How we use it and more importantly the control you have over your personal data and the policies and procedures we have in place to protect this information.

 

PERSONAL INFORMATION WE COLLECT

  • NAME
  • POSTAL ADDRESS
  • EMAIL ADDRESS
  • TELEPHONE/FAX NUMBER
  • PAYMENT INFORMATION
  • PRODUCT INFORMATION YOU HAVE PREVIOUSLY PURCHASED AT ELECTRO
  • INFORMATION COLLECTED VIA ELECTRONIC COMMUNICATION YOU RECEIVE FROM US, INCLUDING IF THESE COMMUNICATIONS HAVE BEEN OPENED AND IF YOU HAVE CLICKED ON ANY LINKS
  • INFORMATION FROM OTHER SOURCES SUCH AS CREDIT REFERENCE AGENCIES, CREDIT INSURERS AND SUPPLIER REFERRALS IF REQUESTED TO MAKE DECISIONS REGARDING CREDIT LIMITS AND PAYMENT TERMS  

WHO COLLECTS THIS INFORMATION

  • Electro South West Limited (Company Number: 05931191) is the data controller for the personal data and we determine the purposes and means of processing personal data
  • Our registered office address is Unit V, Wylds Road, Bridgwater, Somerset, TA6 4BH

HOW WE COLLECT THIS INFORMATION

  • Application of either an online account or a Credit Account
  • When you request a Catalogue or promotional literature
  • When you sign up to receive Product and Services updates
  • When you submit an enquiry
  • When you contact us via our Website
  • When you contact us via Telephone or email
  • When you provide us with any information
  • When you accept cookies on our website (Please see our Cookie Policy for further information)

WHY WE COLLECT THIS INFORMATION

  • The legal basis for processing your personal data is contractual to allow us to carry out the business transaction agreed between you and Electro
  • We will only process your personal data for the purposes for which we collected it.  If we need to process your personal data for an unrelated purpose, we will provide notice to you and, if required by law, seek your consent before doing so
  • We may also process your personal data for the legitimate interest of the business in carrying out marketing activities and developing new product or services.  However, you are in control of this communication and we will only provide this communication if you have consented for Electro to do so
  • To respond to any queries and requests
  • To provide support and services for the product we can offer
  • We may process your personal data without your knowledge or consent where required by applicable law or regulation

WHO WILL IT BE SHARED WITH

  • Partners and suppliers we use in relation to the delivery services etc., to the extent at which they require your data to provide their services
  • To disclose your personal data to parties whom we are legally obliged to provide, in line with our Terms and Conditions
  • To third party organisations for the purposes of fraud protection and credit risk reduction to protect the rights and property of Electro
  • If Electro is sold or integrated with another business, your details may be disclosed to the new owners.  We will also request the new purchaser to follow Electro’s Data Protection and Privacy Policy or give at least three months’ notice of any prospective changes

HOW LONG IS THE INFORMATION RETAINED?

  • Personal information will only be retained for as long as necessary and in accordance with this policy or for as long as legally required by law.

PROTECTION

  • We are fully committed to protecting your personal information.  All your information is stored on our secure servers and we have implemented appropriate physical, technical and organisational security measures designed to secure your personal data to protect against unauthorised use, access, disclosure, accidental loss and alteration.  Also, we limit the use of your personal data to employees and other third parties that have a legitimate business need for such access.
  • We require our third-party service providers to implement appropriate security measures to protect all personal data and only permit them to process your personal data for specified purposes in accordance with our instructions.
  • We train our staff to ensure that your personal data is protected adequately

 

RIGHTS OF ACCESS, ERASURE AND OBJECTION

  • Any personal data held at Electro must by accurate and current
  • Please inform Electro of any changes to your personal data
  • By law you may access data we hold on you and correct any personal information under certain circumstances.  If you wish to review, change or amend any information please contact Tracey Clapp (Director and Company Secretary of Electro) on 01278 429229
  • You may at any time unsubscribe to any marketing or promotional communication by either

Contacting Electro South West Limited or unsubscribing by replying to emails stating NO MAIL if you wish to unsubscribe

  • You may log onto our Website and unsubscribe on your preferences
  • You may object at any time to our use of personal information for certain purposes
  • Ask us to limit or restrict our use of your personal information
  • Ask us to remove or delete personal information about you

CHANGES TO POLICY

  • Any changes to our privacy policy in future can be accessed via our website www.electrosw.co.uk or available upon request

 

Please contact Tracey Clapp (Director and Company Secretary of Electro) if you wish to discuss any aspects of this policy. You can also direct complaints about Electro regarding your personal data to Tracey Clapp, and/or to the Information Commissioner’s Office at on telephone number 0303 123 1113 or at https://ico.org.uk/concerns/.